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Customer Success Manager
| Company | Avero |
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| Location | Las Vegas, NV, USA |
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| Salary | $65000 – $72000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of experience in customer facing roles, preferably in the hospitality SaaS company industry.
- Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos)
- The ability to build relationships at all organizational levels.
- Excellent listening and presentation skills with experience presenting to C-Level and technology leaders.
- Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus.
Responsibilities
- Manage a growing portfolio of customers in your territory.
- Assist in developing and evolving the Customer Success department.
- Help collect and analyze customer success metrics and data, including all-important NPS, customer testimonials, and references.
- Work with the Global Account Manager(s) and Account Manger(s) to engage with customers with relation to their Account Plan and Customer/Account Journey.
- Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support.
- Execute targeted customer engagements based on Customer/Account Journey stage and specific customer Account Plan.
- Serve as an Avero expert and ensure strong product adoption across all partners and relevant stakeholders at all levels.
- Build and manage successful relationships with key partners and generate cross-sell introductions for the sales team – deleted users, AOU’s, etc.
- Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with the aim of helping grow our customer base.
- Work collaboratively with the Product and Technology teams to troubleshoot customer issues and help influence our roadmap.
Preferred Qualifications
- Knowledge of the hospitality industry preferred, vertical specialization a plus (Hotels, Restaurants, and Casinos)
- Knowledge of the Avero platform, Salesforce/CRM and internal processes and the ability to work with internal partners to drive forward projects a plus.
