Customer Success Manager – Construction
| Company | Autodesk |
|---|---|
| Location | Montreal, QC, Canada, Boston, MA, USA, Toronto, ON, Canada, New York, NY, USA |
| Salary | $83900 – $144760 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- At least 3 years of experience in a customer-facing, B2B role
- 4 Year Degree or equivalent experience
- Experience in Customer Success, Account Management or a client-facing role
- Display sincere curiosity to understand one of the largest, most complex industries: construction
- Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes
- Process-driven and organized
- Have a record of accomplishment, and demonstrated drive for achievement
- Experience with AEC workflows and awareness of BIM solutions focused on Construction
- Previous experience in the Construction Industry
Responsibilities
- You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them
- You will onboard new construction customers with a focus on accelerating their time to value
- You will coordinate a variety and diverse range of tasks, topics, and customers
- You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use
- You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities
- You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
- Track account health to identify churn risk and work to eliminate that risk
- Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
- Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team
- Share, propose and build best processes to allow our organization to grow
- You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services
Preferred Qualifications
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No preferred qualifications provided.