Skip to content
Customer Success Manager – Controls NAM
| Company | GE Vernova |
|---|
| Location | Longmont, CO, USA |
|---|
| Salary | $104200 – $138900 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s, Master’s |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- Master’s degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in industrial controls/ Mechanical)
- Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience)
- Experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management
- 25% travel
Responsibilities
- Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
- Own and manage contract setup, delivery, and financials (Revenue & CM).
- Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.
- Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
- Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
- Act as the first point of contact for all contract and customer-related issues.
- Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
- Own and achieve orders operational plans, commercial strategy (Inquiry to Order – order close), and proposal development for aftermarket services.
- Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.
Preferred Qualifications
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- Demonstrated ability to analyze and resolve problems
- Demonstrated ability to lead programs/projects
- Ability to document, plan, market, and execute programs
- 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management
- 5 years of experience in the OT Cyber Security industry
- 5 years of experience in Mark VIe field engineering or OTR engineering
- High proficiency with computer tools (MS Office suite)
