Customer Success Manager - Dynamic Yield

Customer Success Manager – Dynamic Yield

3-8 years of digital consultation or analytics experience
B.A./B.S. Degree in an analytical/economic/business management disciplines
Experience or expertise of digital marketing best practice, website conversion tactics and strategy
Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools, etc
Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
eCommerce, CRO and website personalization knowledge and experience
Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
Excellent verbal and written communication skills, with excellent presentation skills
Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
Empathy and a unique ability to understand customer needs
Strong project management or organizational skills and an ability to multitask without difficulty

Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
Serve as the primary point of contact for clients and their DY personalization program
Consult with clients on product features, functionality and onboarding best practices
Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data
Analyze data and propose value-driving recommendations