Customer Success Manager – Fuel iX
| Company | WillowTree |
|---|---|
| Location | Boston, MA, USA, Durham, NC, USA, Columbus, OH, USA, Charlottesville, VA, USA, Vancouver, BC, Canada |
| Salary | $99200 – $124000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in customer success or client services roles at a B2B SaaS or Generative AI organization
- Strong communication, interpersonal, and relationship-building skills
- Excellent problem-solving and analytical skills
- Proficiency in CRM and customer support tools
- Proven experience at a SaaS company
Responsibilities
- Guide new customers through a seamless onboarding process
- Provide ongoing support and education to customers by conducting training workshops
- Create and update user guides, tutorials, and support documentation
- Monitor customer health metrics and engagement levels
- Leverage customer insights to inform customer support approaches
- Partner with team members to design, describe, and manage Fuel iX powered solutions for customers
- Conduct Quarterly Business Reviews (QBRs)
- Collaborate with cross-functional teams to address customer needs
Preferred Qualifications
-
No preferred qualifications provided.