Customer Success Manager – Fuel iX
| Company | WillowTree |
|---|---|
| Location | Boston, MA, USA, Remote in USA, Durham, NC, USA, Columbus, OH, USA, Charlottesville, VA, USA |
| Salary | $96000 – $120000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in customer success or client services roles at a B2B SaaS or Generative AI organization
- Strong communication, interpersonal, and relationship-building skills
- Excellent problem-solving and analytical skills
- Proficiency in CRM and customer support tools
- Must be able to travel (10%) on an ad-hoc basis
Responsibilities
- Guide new customers through a seamless onboarding process, equipping them for successful product adoption, efficient use, and collaborative work
- Provide ongoing support and education to customers by conducting training workshops, and demoing new product features and releases
- Create and update user guides, tutorials, and support documentation
- Monitor customer health metrics and engagement levels to proactively address any issues and ensure customer satisfaction
- Leverage customer insights to inform customer support approaches and define clear product messaging
- Partner with team members to design, describe, and manage Fuel iX powered solutions for customers
- Conduct Quarterly Business Reviews (QBRs) to review customer progress, identify growth opportunities, and address any potential issues
- Collaborate with cross-functional teams, including AI engineers, data scientists, and product managers, to address customer needs and enhance product offerings
Preferred Qualifications
-
No preferred qualifications provided.