Customer Success Manager – Nursing Health Education
| Company | Elsevier |
|---|---|
| Location | New Mexico, USA, Kansas, USA, Florida, USA, Arkansas, USA, Missouri, USA, Indiana, USA, Illinois, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Have prior experience in education, training, sales, support, communications field, or digital media/communications
- Have experience solving complex problems, demonstrating attention to detail, and researching technical issues
- Possess excellent organizational skills and a high attention to detail
- Demonstrate strong verbal, written and presentation skills
- Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).
Responsibilities
- Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
- Guide faculty through varying customer journeys
- Provide proactive outreach and support
- Respond effectively to inbound customer inquiries and concerns
- Monitor produce usage to identify intervention opportunities
- Identify churn risks and upsell opportunities for sales team
- Serve as a product expert by staying up to date on product offerings
- Document faculty interactions and market feedback
Preferred Qualifications
-
No preferred qualifications provided.