Customer Support Analyst – Teachers Pay Teachers
| Company | IXL Learning |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- BA/BS degree required
- Prior experience in a customer facing role
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Self-starter who takes initiative and is able to work independently and also as a team
- Detail-oriented and exceptionally organized
- Proficiency in Excel and/or Google Sheets
Responsibilities
- Respond to user concerns regarding a wide range of topics related to TPT’s site policies, including intellectual property, malware and community reports about resources
- Review and take enforcement actions on content flagged as violating TPT’s Content Guidelines
- Respond to other user concerns across the CX intake channels
- Collaborate with the rest of the CX team on refining TPT’s approach to policy enforcement, including by surfacing novel issues and helping to update enforcement standards and policies as appropriate
- Support the maintenance of the TPT policy library by identifying policies in need of updates or new areas for policy development
- Serve as an internal and external cross-functional expert on topics related to TPT’s Content Guidelines and other policies
Preferred Qualifications
- Experience in a regulated industry such as banking, insurance, healthcare, etc. is a plus
- Experience in an online marketplace company is a plus
- Basic understanding of SQL or experience with Looker is a plus
- Interest in K-12 education!