Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Sandy Springs, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent required
- Proficiency in Microsoft Office Suite and customer service software
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Strong organizational and time-management skills
Responsibilities
- Respond to customer inquiries via phone, email, and in-person interactions
- Provide accurate information regarding products, services, and company policies
- Assist customers with order processing, billing, and general inquiries
- Resolve customer complaints and escalate issues when necessary
- Maintain and update customer records in the system
- Coordinate with internal departments to ensure efficient customer support
- Track customer interactions and prepare reports on service performance
- Assist in developing customer service procedures and policies
Preferred Qualifications
- Previous experience in customer service or a related field preferred
- Additional certifications in customer service are a plus