Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Previous experience in customer service, administrative support, or a related field
- Strong verbal and written communication skills
- Excellent problem-solving and organizational abilities
- Ability to manage multiple tasks efficiently and work under pressure
- Proficiency in Microsoft Office Suite and customer service software
- High attention to detail and ability to follow established procedures
- A positive and professional attitude
- High school diploma or equivalent required
Responsibilities
- Respond to customer inquiries via phone, email, and other communication channels
- Provide accurate information about products, services, and company policies
- Assist customers in troubleshooting and resolving issues efficiently
- Maintain customer records and update relevant databases
- Process orders, returns, and service requests as needed
- Collaborate with internal teams to ensure timely issue resolution
- Identify common customer concerns and suggest improvements to processes
- Follow company guidelines to deliver a professional and positive customer experience
Preferred Qualifications
- Additional certifications in customer service are a plus