Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Houston, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent; associate degree preferred
- Previous experience in customer service or a similar role is a plus
- Excellent communication and problem-solving skills
- Strong organizational abilities and attention to detail
- Ability to multitask and prioritize responsibilities
- Proficiency in Microsoft Office and basic computer skills
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve product or service problems by clarifying the customer’s complaint and determining the cause
- Provide accurate, valid, and complete information to customers
- Follow up with customers to ensure satisfaction
- Maintain customer records by updating account information
- Work closely with other departments to ensure client needs are met
- Perform administrative tasks and assist with daily office operations
Preferred Qualifications
- Previous experience in customer service or a similar role is a plus