Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Fort Thomas, KY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong verbal and written communication skills.
- Ability to manage multiple tasks efficiently.
- Attention to detail and problem-solving abilities.
- Proficiency in using customer support software and Microsoft Office.
Responsibilities
- Respond to customer inquiries via phone and email in a professional and timely manner.
- Provide accurate information about products and services.
- Assist in resolving customer complaints and escalate issues when necessary.
- Maintain records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer satisfaction.
- Follow company policies and procedures to provide consistent support.
Preferred Qualifications
- Prior experience in customer service or administrative roles is preferred.