Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Fresno, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong communication and interpersonal skills.
- Problem-solving abilities.
- Ability to manage multiple tasks in a fast-paced environment.
- Detail-oriented with excellent organizational skills.
- Customer-focused attitude.
- Proficient in Microsoft Office Suite and basic customer support tools.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues in a professional and efficient manner.
- Process customer orders and handle returns and exchanges.
- Maintain up-to-date knowledge of products and services.
- Ensure customer satisfaction by providing excellent service.
- Document and track customer feedback and resolve complaints.
- Collaborate with other departments to resolve complex issues.
Preferred Qualifications
-
No preferred qualifications provided.