Customer Support Assistant
| Company | Alphabe Insight |
|---|---|
| Location | Allentown, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Previous experience in customer service or support role preferred
- Strong communication and problem-solving skills
- Ability to handle multiple tasks and prioritize effectively
- Excellent interpersonal skills and a friendly, professional demeanor
- Proficient in Microsoft Office Suite and customer support software
- Detail-oriented and able to manage customer inquiries with accuracy
- Ability to work independently and as part of a team
- High school diploma or equivalent required
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer complaints and issues by providing effective solutions
- Maintain a high level of product and service knowledge to assist customers accurately
- Document customer interactions and ensure proper follow-up when necessary
- Assist in managing customer accounts and processing requests
- Collaborate with team members and other departments to improve customer satisfaction
- Help streamline processes and suggest improvements to enhance service efficiency
- Provide feedback and report trends in customer issues to management
Preferred Qualifications
- Previous experience in customer service or support role preferred
- Additional qualifications in customer service or communication preferred