Customer support engineer

Solid background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment
Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level
Working knowledge of MS DOS, Win311, WinNT, Win XP, WinVista as well as MS Office products
Excellent communication and customer interfacing skills
Good organizational skills
An adaptable approach to working hours, locations and conditions
A flexible approach to work responsibilities, enabling both independent and team working
Ability to work alone or unsupervised for extended period, often in difficult conditions
A systematic and logical approach to problem solving
Must be able to travel extensively (up to 3 weeks or more per month) to support the customer base as required

To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support
To generate a close working relationship with the customers to enable the company to sell its product portfolio
Provision of feedback enabling the pro-active identification of product and business process improvements
Timely completion of all field reports
Other duties as required

Master’s Level Degree or work experience of 2 years
Bachelor’s Level Degree or work experience of 3 years
Doctorate (Academic) Degree and 0 years related work experience; Master’s Level Degree and related work experience of 3 years; Bachelor’s Level Degree and related work experience of 5 years