Customer Support Engineer
| Company | KLA |
|---|---|
| Location | Rio Rancho, NM, USA, Pflugerville, TX, USA, Chandler, AZ, USA |
| Salary | $77700 – $132100 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, PhD |
| Experience Level | Senior, Expert or higher |
Requirements
- Doctorate (Academic) Degree and related work experience of 3 years
- Master’s Level Degree and related work experience of 6 years
- Bachelor’s Level Degree and related work experience of 8 years
Responsibilities
- Evaluate, analyze, diagnose and solve technical equipment problems via telephone or at customer site.
- Ensure equipment improves customer production. Repair of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites.
- Represent the company to the customer and assume accountability for customer happiness with service.
- Assure operational quality of system equipment. Coordinates actions with customers to minimize down time.
- Provide assistance to Installation Engineer in resolving problems.
- Prepare fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems.
- Build positive relationships with customers and increase customer satisfaction by resolving sophisticated requests and issues.
- Develop and handle return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
- Execute technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.
Preferred Qualifications
-
No preferred qualifications provided.