Skip to contentCustomer Support Engineer
| Company | Fastly |
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| Location | New York, NY, USA |
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| Salary | $75550 – $100728 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Recommended minimum of 2+ years of experience in customer support or sysadmin role
- Strong written communication skills and experience supporting customers via email, chat, ticketing system or phone
- Demonstrated understanding of one or more programming languages
- Demonstrated understanding of *nix environment
- Ability to debug connections using cURL, traceroute, nc or other network diagnostic tools
Responsibilities
- Manage customer CDN configurations over email and chat
- Communicate customer needs and requirements with the engineering, product and sales teams
- Contribute to our customer facing documentation when necessary
- Contribute to the processes and policies that scale our support organization as we grow
Preferred Qualifications
No preferred qualifications provided.
