Skip to contentCustomer Support Engineer
| Company | Fastly |
|---|
| Location | Denver, CO, USA |
|---|
| Salary | $75550 – $100728 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Junior, Mid Level |
|---|
Requirements
- Recommended minimum of 2+ years of experience in customer support or sysadmin role
- Strong written communication skills and experience supporting customers via email, chat, ticketing system or phone
- Demonstrated understanding of one or more programming languages
- Demonstrated understanding of *nix environment
- Ability to debug connections using cURL, traceroute, nc or other network diagnostic tools
Responsibilities
- Manage customer CDN configurations over email and chat
- Communicate customer needs and requirements with the engineering, product and sales teams
- Contribute to our customer facing documentation when necessary
- Contribute to the processes and policies that scale our support organization as we grow
Preferred Qualifications
No preferred qualifications provided.
