Customer Support Engineer Returnship

At least 3-5 years’ experience in Technical Support or a position of similar nature in a software company.
3+ years of experience at a SaaS or security vendor in a consultancy or advisory role
Capable of understanding the technical aspects of a complex system.
Strong technical troubleshooting skills and problem solving.
Must have excellent communication skills and a passion for providing world-class service.
Experience of directly supporting enterprise-level customers.
Ability and desire to learn products and technologies.
Must be able to work independently as well as with others, as part of a domestic and international team.
Excellent time management, decision making, prioritization and organization skills.
Thorough knowledge of Microsoft Windows operating system and server platforms with emphasis on Windows 2008/2012/2016 Server

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.