Customer Support Specialist
| Company | Abridge |
|---|---|
| Location | Chicago, IL, USA, Pittsburgh, PA, USA, New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
- Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
- Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
- Can work with speed and are results driven
- Thrive in a fast-paced environment and willing to roll with the punches
- Possess excellent computer skills and comfortable with technology
Responsibilities
- Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
- Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
- Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
- Dig deep and be curious about solving complex issues
Preferred Qualifications
- Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
- Worked in CRM/Ticketing systems with rigorous tracking