Customer Support Specialist
| Company | Attentive |
|---|---|
| Location | California, USA |
| Salary | $60000 – $60000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1+ years of experience
- 4-year Bachelor’s Degree
- Extremely detail oriented and organized
- Ability to navigate through ambiguity
- Comfortable learning new software (for design, data management, and internal tools)
- A strong growth mindset
Responsibilities
- Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
- Troubleshoot technical platform issues
- Advise our customer on best-practices with the Attentive platform and its use cases
- Assist customer with urgent needs and help usher them to the best solutions and across our platform and the business
- Act as first line of defense for triaging & debugging platform health issues
- Exceed customer expectations on response quality, timeliness of responses and overall customer experience
- Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product requirements
Preferred Qualifications
- Prior experience in customer support preferred
- Keen interest in startups, software, and entrepreneurism
- Loves working in fast-paced environments
- Experience navigating complex work processes, tight timelines, and changing teams