Customer Support Technician II – T2

Customer Support Technician II – T2

Requirements

• minimum of 2 years hands on semiconductor and/or manufacturing maintenance experience; ideally with installation
• demonstrated ability to use hand tools, calibration equipment, specs and procedures, and strong computer literacy
• able to travel both domestically and internationally when required (up to 90% of the time)
• Must be located in either Phoenix/Chandler, AZ; Hillsboro, OR; Austin and/or Dallas/Richardson, TX

Responsibilities

• Performs standard Tier 0 installation and service activities.
• Able to perform routine installation and service activities within established timeframes.
• Performs preventative maintenance and wet cleans independently.
• Assists senior engineers with corrective maintenance as needed.
• Responds to fab issues by communicating with other engineers.
• Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures.
• Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Able to diagnose and resolve basic technical problems.
• Strives to perform BKM’s.
• Uses knowledge management systems.
• Follows all IP guidelines.
• Has the ability to represent Applied Materials to the customer.
• Uses good customer service skills at all times while maintaining a professional demeanor.
• Displays respect for the customer by maintaining a neat and orderly work area.
• Demonstrates a positive attitude in less than optimal customer situations.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Preferred Qualifications

No preferred qualifications provided.