Customer Trainer

High capacity and excellent problem solving skills
Solid organizational skills and ability to operate independently
Professional work ethic
Solution oriented
Excellent oral and written communication skills
Strong interpersonal skills
High capacity to learn in a fast paced environment
Commitment to self-development
Ability to work in a team environment
Ability to be flexible with hours of operation
Ability to travel up to 30%
Minimum Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education

Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
Lead and support Specialized training programs and Society events
Conduct surveys to gather data and measure program effectiveness
Act as subject matter expert for internal projects, as needed
Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
Occasional support of the da Vinci® System in a hospital operating room
Support da Vinci® Surgical System troubleshooting and maintenance at the training center
Manage training center logistics, inventory and training calendars
Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
Support positive relationships between external training center personnel and ISI management
Contribute to the organization’s quarterly goal achievements
Develop competency in the following: da Vinci® System Technology, da Vinci® System applications and advanced technology, OR Efficiency, Training Pathway process, Training/coaching techniques/methodologies