Cyber Claims Specialist

Cyber Claims Specialist

Requirements

• 2-5 years of insurance claims-handling experience; at least 50% of the claims you handle are in cyber and technology insurance
• Experience handling complex cyber claims such as ransomware attacks
• Strong interpersonal skills
• Strong analytical skills
• Strong organizational and multitasking skills
• Dedication to delivering exceptional service to our customers
• Licensed claims adjuster (good to have licenses in multiple states, and willingness to obtain more)
• College degree or equivalent experience/education
• Insurance practice experience as a paralegal also could be considered

Responsibilities

• Collaborate with internal team and external vendors to chart the best course for resolving cyber incidents
• Evaluate coverage for claims and draft coverage letters
• Build strong relationships across the company and act as trusted advisor for underwriting and risk function with regard to claims trends and development
• Foster feedback loop with underwriting and security team to fuel the improvement of our products and automated UW engine
• Cultivate strong relationships with brokers and insureds and deliver the excellent service for which At-Bay is distinguishing itself
• Evaluate and manage exposure for cyber incidents
• Report on significant claims to management
• Evaluate and proactively set reserves
• Focus on continuous improvement for everything we do from a claims perspective and in connection with UW and security feedback loop

Preferred Qualifications

• Endless curiosity
• A sense of humor and a healthy dose of humility
• Desire to have an impact far deeper than just the claims that you manage by collaborating across the company to understand the risks our insureds face and consistently improve our underwriting technology and products
• Excellent communication skills and capable of credibly speaking to clients and partners regarding cyber incidents and At-Bay’s value
• Experience partnering with external stakeholders