Cyber Security 2 – Customer Success
| Company | Comcast |
|---|---|
| Location | Plano, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Cybersecurity technical knowledge to advise customers about risk.
- Verbal and written communication
- Customer Service to de-escalate customers.
- Phone etiquette and professionalism
- Technical acumen
- Certifications: Working towards CISSP (must obtain CISSP while in role)
Responsibilities
- Learn the client’s security environment, business operations, security needs, and risk appetite.
- Identify their security concerns and how they correlate to Comcast’s strategic solutions across the assigned domain and holistic cyber security programs.
- Articulate how the necessary elements of the Comcast technology and services portfolio meet the specific needs of the client stakeholders at a management level.
- Collaborate with service delivery to ensure the team has necessary supporting domain specialty materials that present a consistent and comprehensive approach.
- Effectively work with multiple client personas across the SOC, as well as other relevant personas to develop security strategy and define roadmaps to execute on security strategy aligned business goals.
- Build relationships with clients by participating in thought leadership, support, information, and guidance in conjunction with sales partners.
- Build working relationships with targeted Comcast technology partners.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Preferred Qualifications
- Bachelor’s Degree (preferred but not strictly required)
- 2-5 Years of relative work experience