Cybersecurity Operations Servicenow Program Manager – Senior Vice President

Cybersecurity Operations Servicenow Program Manager – Senior Vice President

Requirements

• 8+ years of experience in product management and development within ServiceNow
• 4+ years of cyber security experience across several domains, preferably within cyber operations and vulnerability management
• Demonstrated experience in ServiceNow SIR, VR, MSIM, and GRC modules
• ServiceNow certified: Certified System Administrator, Certified Application Specialist/Developer, Security Incident Response CIS, Vulnerability Response CIS preferred
• Experience in managing agile backlogs with issues of varying criticality, complexity, and size
• Expert-level knowledge of agile methodologies, vendor engagement, and experience with managing consulting engagements
• Working knowledge of application development industry practices and standards
• Prior experience with security, entitlement, or authorization systems preferred
• Experience working in a highly regulated industry and the ability to manage deployments with regulatory requirements in mind
• High attention to detail and work quality with the ability to focus on complex problems for a sustained period
• Strong interpersonal and communication skills, with the ability to build consensus and secure buy-in from multiple levels of stakeholders and peer teams
• Diverse problem-solving experience gained from driving change-leadership activities
• Ability to structure less defined requirements into measurable tasks and milestones
• Superior organization and experience managing many tasks and dynamic priorities simultaneously
• Ability to effectively manage customers and stakeholders across more than a dozen teams with differing reporting structures

Responsibilities

• Manages deployed ServiceNow SecOps products and champions platform partnership and influence for CISO
• Ensure BAU enhancements and bug fixes are properly prioritized for deployment and the development team operating at appropriate capacity
• Coordinates with other ServiceNow platform stakeholders to swiftly remediate defects that block CSO activities
• Manages the CSO ServiceNow strategic roadmap and prioritizes feature requests
• Organize and execute operational communications on platform health, servicing, and operations to CISO users
• Oversee extra-large implementations and manage over implementation partners while coordinating with the platform and development teams
• Design, plan, and execute small- and medium-sized workflows and projects within ServiceNow for CISO teams
• Evaluate existing systems and processes spanning CISO teams to ensure maximum efficacy and relevancy in the platform
• Champion the ServiceNow and capabilities and requirements to executive leadership
• Support consensus-building across teams for transformative projects within ServiceNow, developing products to secure buy-in from both senior stakeholders while working directly with teams responsible for execution
• Assist customer teams in identifying their core needs/requirements and designing solutions around those
• Implement and co-manage a robust governance function for application- and platform-level changes in ServiceNow

Preferred Qualifications

• ServiceNow certified: Certified System Administrator, Certified Application Specialist/Developer, Security Incident Response CIS, Vulnerability Response CIS preferred
• Prior experience with security, entitlement, or authorization systems preferred
• Master’s degree preferred