DB&T OCM and Training Coordinator

DB&T OCM and Training Coordinator

Requirements

• Bachelor’s degree in Organizational Development, Human Resources, Education, Business Administration, or a related field.
• Certification in Change Management (e.g., Prosci, ACMP) preferred.
• Experience supporting enterprise-level transformation projects involving new technologies and process improvements.
• Strong knowledge of project management methodologies and ability to align change and training activities with project timelines.
• Experience with Confluence and Learning Management Systems is preferred.
• Basic understanding of IT systems and processes.
• Understanding of Agile IT work processes is a plus.
• Knowledge of data visualization tools.

Responsibilities

• Apply structured change management methodologies and tools to support the adoption of changes required by projects or initiatives in the DB&T.
• Conduct impact analyses, change readiness assessments, and stakeholder analyses to inform change management strategies.
• Develop and execute communication plans that ensure consistent messaging throughout the change lifecycle.
• Identify, analyze, and manage resistance by providing actionable solutions and risk mitigation tactics.
• Partner with senior leaders, managers, and supervisors to build their change leadership capabilities through coaching and guidance.
• Support project teams in integrating change management activities into project plans to ensure alignment between technical solutions and user adoption.
• Monitor and measure change progress using defined success metrics, and adjust strategies as needed to achieve desired outcomes.
• Assess training needs based on change impact analyses and stakeholder feedback, developing training strategies as part of broader change management plans.
• Design, develop, and deliver training programs—including instructor-led sessions, e-learning modules, workshops, and job aids—when training is identified as a critical adoption lever.
• Facilitate engaging training sessions for diverse audiences, focusing on enhancing user proficiency with new systems, processes, or tools.
• Partner with subject matter experts (SMEs) and project teams to ensure training content aligns with business objectives and end-user needs.
• Evaluate training effectiveness through feedback, knowledge retention assessments, and performance outcomes, adjusting materials and methods as necessary.
• Contribute to the creation and maintenance of a scalable change management toolkit, including training templates and resources for future initiatives.

Preferred Qualifications

• Familiarity with digital learning tools, learning management systems (LMS), and e-learning content creation is a plus.
• Basic knowledge of eLearning courseware development and instructional design concepts.
• Great written and oral communication skills, marketing background is a plus.