Deal Desk Manager

4+ years experience leading Deal Desk operations at high-growth SaaS companies
Excellent written and verbal communication skills, including highly effective process documentation
Very strong commercial acumen and command of negotiation tradeoffs
Experience developing and utilizing dashboards to monitor Deal Desk request types and response times
Experience driving operational transformation through process and systems, with a user-centric approach
Familiarity with revenue recognition principles for SaaS
Experience with Salesforce CPQ and Docusign CLM suite are a plus
Very strong ownership mindset, high responsiveness and accountability
Detail oriented and well organized with the ability to work independently in a fast paced, high growth environment
Sense of humor is a big plus

Top-tier daily support of deal execution, while meeting SLAs for turnaround time
Actively improve efficiency of rep and Deal Desk workflows through process and systems transformations
Develop deal policies, including ‘self-serve’ guidelines for reps and approval logic and matrices
Work with Pricing team to optimize discount tolerances, pricing and packaging strategy, and pricing operations
Work with Billing team to ensure order forms meet requirements for billing and revenue recognition

Service-minded and can ensure sales is supported on deals in a timely manner whether that be via self-serve processes and documentation or achieving agreed upon SLAs when it comes to more complex deals
A clear communicator both internally when writing and enforcing policy as well as externally as required when supporting deals
Detail-oriented and use your business acumen to create comprehensive policies that sales teams can understand and appreciate
Eager to work on strategic projects related to Deal Desk that can have large revenue impacts
Analytical and have helped deliver accurate and timely revenue reporting
A born collaborator, with the ability to effectively partner with a wide range of internal teams and stakeholders