Dealer Collections Specialist
| Company | Octane |
|---|---|
| Location | Irving, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree or equivalent work experience in lieu of.
- Proficient in MS Office.
- 2+ years auto finance experience, specifically with focus in aftermarket cancellation refunds or dealer follow-up/support preferred.
- Ability to work independently and as a team member while using critical thinking and sound judgment in decision making.
- Strong communication skills interpersonal, verbal and written with the goal of influencing outcome.
- Ability to establish and maintain effective and strategic working relationships.
- Basic understanding of finance/lending;
- High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of aftermarket cancellation processes.
- Experience working in Salesforce a plus.
Responsibilities
- Review and initiate aftermarket product cancellations for GAP when accounts are paid in full as well as all other product types when an account is a loss (charge-off, repossession, etc.).
- Maintain regular follow-up with our dealer partners in the recovery of cancellation refunds to ensure refunds are received as timely as possible.
- Organize and track cancellations throughout each step in the refund workflow processes.
- Maintain adequate account notation that define a clear and adequate history of actions taken for each account worked.
- Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
- Record and maintain tracking of dealer performance related to aftermarket cancellation refunds.
- Identify, track, and report out issues or refund delays to be escalated to dealer risk.
- Field inbound and outbound communication and answer questions as needed.
- Perform all responsibilities in accordance with the company’s competencies, compliance, regulatory and information protection requirements.
- Maintain expected production and outbound call volume daily.
- Ensure that all internal and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution.
Preferred Qualifications
- 2+ years auto finance experience, specifically with focus in aftermarket cancellation refunds or dealer follow-up/support preferred.
- Experience working in Salesforce a plus.