Dedicated Advisor
| Company | Helix |
|---|---|
| Location | San Mateo, CA, USA, San Diego, CA, USA |
| Salary | $116000 – $153000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 4 – 6 years of experience managing strategic programs in the healthcare industry, ideally with a focus on consulting, project management experience
- Process and workflow expertise. Knowledge of how to design and improve workflows
- Knowledge of the healthcare and / or life sciences markets and the key players and trends
- Team player able to effectively collaborate with stakeholders across a broad range of functions and levels
- Excellent written and verbal communication skills
- Bachelor’s degree required
Responsibilities
- Support the successful onboarding, implementation, launch, and scaling of Helix’s partners and, ultimately, their success on our platform
- Understand partners’ needs and motivations and identify areas for improvement and expansion to support partners through launch and beyond
- Know our partners’ organizations inside and out – serving as the go-to source of knowledge to help us better understand how we can help them be successful
- Define, communicate, and proactively manage project work plans for internal and external stakeholders
- Help develop a programmatic approach to partner onboarding and management to help rapidly scale the number of partners we are able to onboard and support
- Serve as the chief problem solver – identifying and understanding issues and working closely with the necessary teams across Helix to solve them creatively (and efficiently)
- Be the glue that holds cross-functional teams together across Helix and partner with cross-functional teams – including Business Development, Clinical, Product, Marketing, Supply Chain, and Legal – to ensure all aspects of projects go smoothly
- Gather insights and feedback from partners to inform the product roadmap in collaboration with internal Product and Engineering teams
- Report on NPS metrics and process to measure partnership health
- Collaborate with cross-functional teams to evolve partner success function to further drive internal scalability, partner value and client engagement
Preferred Qualifications
- Experience working closely with cross-functional teams at leading health systems
- Knowledge of / experience in genomics
- Familiarity with Salesforce or other relevant CRM
- Familiarity with Tableau or other reporting platform
- Experience creating, mapping and optimizing workflows
- A bachelor’s degree or higher in a health or life sciences field