Dedicated Customer Success Manager
| Company | Trimble |
|---|---|
| Location | Nevada, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Degree in Civil Engineering, Computer Science or related field
- 2-4 years of customer-facing experience in a SaaS or enterprise software company is highly preferred
- Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management
- Strong technical acumen, with database programming skills strongly preferred
- Excellent relationship development, interpersonal, written and oral communication skills (Consulting skills)
- Proven customer service capabilities, including expectation setting and management
- Positive attitude and aptitude to work independently in a fast-paced environment
- Self-starter, energetic and motivated contributor
- Capable of establishing credibility, motivating others, instilling accountability, and achieving results
Responsibilities
- Help solve client problems and promote the use of the AgileAssets software solutions
- Develop technical skills to support clients while working with the client’s stakeholders to understand their business processes and requirements
- Help configure the software to meet requirements
- Champion the AgileAssets software and help client business teams obtain return on their investment
- Ensure client satisfaction and all aspects of the total client relationship and experience with AgileAssets
- Focus on client growth through developing and deepening relationships
- Develop and convey value through software utilization
- Advocate for the client, ensuring all defects are addressed and ensuring ongoing client happiness
- Achieve and maintain high customer satisfaction and loyalty
- Establish & deliver a Quarterly Business Review that outlines the initiatives to execute with the client
- Increase customer product adoption through regular upgrades and participating in related tasks
- Take full accountability and responsibility for stewardship, relationship, revenue retention, renewals, and expansion of accounts managed
- Report, on a recurring basis, the revenue retention and expansion results and other key metrics for the accounts
- Participate in marketing events, conferences, and roadshows and promote networking within the client community
- Travel up to 20% if needed
Preferred Qualifications
- MS in Transportation Engineering preferred
- Knowledge and/or experience on transportation systems in one or more of the following areas is preferred: Maintenance, pavement, bridges, fleet, safety and/or facility management