Dedicated Technical Support Engineer
| Company | Broadcom Limited |
|---|---|
| Location | Sonoma, CA, USA, Broomfield, CO, USA |
| Salary | $71000 – $125000 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- 5+ years of Industry working experience
- Bachelor’s degree and 5+ years of Industry working experience or Master’s degree and 3+ years is preferred or equivalent years of experience in lieu of a degree may be considered
- Excellent communication skills and account management/customer engagement experience
- Fluent in spoken and written English language
- Good experience with VMware products and strong understanding of cloud and virtualization technologies
- Advanced knowledge of vSphere ESXi and vCenter Server
- Experience in handling ESXi and vCenter deployments and upgrades
- Expert in troubleshooting vSphere & vCenter Server service down scenarios and performance issues
- Expert knowledge in VMFS/NFS architecture and troubleshooting
- Experience in handling issues related to core vSphere features such as HA / DRS / vMotion
- Certifications in Linux, Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions
- Expert in reviewing and investigating the log files to identify the root cause and resolution
- Demonstrating experience with administering and querying/troubleshooting multiple database types e.g. Postgres & MS SQL
- Knowledge in any scripting languages such as Python / PowerShell etc.
Responsibilities
- Resolving customer technical issues
- Supporting the team and the support operation
- Consistently documenting interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it
- Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools
- Partner with Engineering, Field Teams, and technical experts to resolve issues to make it easier for customers to use our technology
- Updating and creating knowledge articles for global circulation based on the issues resolved
- Provide formal root cause analysis on critical customer situations
- Facilitate Proactive Service and Relationship Development through regular cadence calls with the customer
- Represent VMware and provide technical expertise for multi-vendor troubleshooting
- Assists with troubleshooting during software updates and migrations
Preferred Qualifications
- Experience with certifications in Linux, Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions