Default Loan Servicing Specialist
| Company | First American |
|---|---|
| Location | Austin, TX, USA, Raleigh, NC, USA, East Lansing, MI, USA, Richmond, VA, USA, Chicago, IL, USA, Fort Mill, SC, USA, Tallahassee, FL, USA, Columbus, OH, USA, Minneapolis, MN, USA, Atlanta, GA, USA |
| Salary | $20.7 – $27.6 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High School diploma or equivalent
- 3+ years of directly related experience
- Working knowledge of fundamental concepts, practices and procedures of department/field
- Good verbal and written communication skills
- Extreme attention to detail and ability to adhere to strict guidelines and procedures
Responsibilities
- Service mortgage accounts to ensure all Default activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency, and company guidelines
- Conduct a complete review of files to ensure all default timeframes have been met to include underwriting, if applicable
- Manage default proceedings on assigned cases by interacting and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with default
- Monitor activities by reviewing all proceedings, records, and timeframes in addition to working all system/database activities throughout the default process
- Diligently follow up on all outstanding requests and telephone calls from internal and external partners
- Audit accounts for expense compliance and ensure proper application to system of record
- Perform required research on loans with questionable items such as the application of payments, proper notification, and any other situation that may arise
- Manage exception reporting used as key controls for minimizing risk
- Follow departmental and business policies with strict adherence
- Tasks may be more complex in nature and may involve evaluation and judgment
- No formal supervisory responsibility but is resource to less experienced team members
- Works under general supervision applying well established techniques, procedures or specific standards
- Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
Preferred Qualifications
- GSE and Government experience preferred
- MSP and LoanSphere experience preferred
- Working knowledge of computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred