Deliverability Strategist

2-3 years of work experience in an analytic, data-driven email deliverability role
Experience in a customer-facing role, preferably at an ESP serving multiple medium to large senders
Have customer-facing skills and presentation skills
Be able to run reports on email deliverability, as well as analyze them and make recommendations based on that analysis
Experience with third-party testing and analysis tools, like Seedlist tools, design tools, Postmaster Tools, etc.
Working knowledge of common, email-related DNS record types and their functions
Familiarity with bounce handling and categorization
Have great knowledge and standing within the email deliverability community, including industry groups like M3AAWG
An understanding of the foundations of email, including FBL, DNS, SPF, DMARC, BIMI, and other core infrastructure
Knowledge of email regulations e.g. CAN-SPAM, GDPR, and other local variations
Have some flexibility to travel occasionally to meetings, and to participate in person at email industry events

Provide consultative email deliverability strategies to our customers as needed
Conduct in-depth investigations, reviews, and audits into email sending practices
Assist customers with blocklists, spam traps, and issues with mailbox providers
Monitor delivery metrics and create strategic plans to improve their outcomes
Provide in-depth analysis of performance quality measurements, to ensure customer programs are continuously improving and adhering to best practices
Provide feedback to assist in improving tools and services offered by the deliverability team
Work with Klaviyo teams and new customers so that they understand the value and need for ongoing deliverability expertise
Work closely with stakeholders to drive best practices in email design, personalization, campaign segmentation, and responsive messaging
Take an active role in thought leadership through writing blogs, articles, and white papers
Represent Klaviyo in the deliverability community by participating in conferences, forums and mail lists

Experience with SMS/MMS technologies is a plus
Technical Writing/Blogging and Training Experience
Has experience working with software / web development is a bonus
Bachelor’s degree in an IT-related field or comparable industry experience preferred