Delivery Supervisor

Delivery Supervisor

Requirements

• 4- 8 years of experience in a leadership role within the automotive, transportation or logistics industry
• Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred
• High school degree or GED required
• Proven ability to lead a team of sales and/or process-focused professionals in achieving targets
• Strong problem-solving abilities
• Business owner mindset with the ability to analyze reports and use our CRM program, Salesforce, with confidence
• Experience making data driven decisions and holding team accountable to KPI’s
• Adept at nurturing, developing, and leading exceptional customer-oriented teams
• Strong cross functional collaborative skills, specifically with sales and service teams
• Demonstrated experience in fostering an inclusive and collaborative team environment
• Willingness to work weekends and extended retail hours, particularly at month or quarter ends
• Current Driver’s license and ability to obtain a DMV Salesperson License where required
• Skilled in Microsoft Office and Salesforce
• Capable of physical tasks such as twisting, bending, squatting, reaching, and standing for extended periods, with or without reasonable accommodations.

Responsibilities

• Lead field Delivery team, ensuring seamless transactions and exceptional customer service
• Ensure smooth transitions across all stages of the delivery process—financial clearance, documentation handling, and delivery ceremonies—in collaboration with Field Sales, Lucid Financial Services and logistics partners
• Ensure highest level of accuracy of every transaction before handing over vehicle
• Lead the professional growth of the Delivery team through one-on-one coaching, training, group discussions, role-playing exercises, and other effective coaching methods to achieve superior customer satisfaction
• Handle customer trade-ins, titling paperwork, and transferring of non-Lucid trade in vehicles through a 3rd party
• Managing the intake of trade in vehicle and leveraging sound judgement in confirming the condition of trade-in
• Partner with Remarketing team and handle Pre-Delivery Inspections on Lucid trade in and upgrades
• Manage and oversight of the flow and forecasting of Lucid vehicles and requesting of additional inventory
• Manage quality and condition of vehicle inventory and readiness
• Identify and remove technical, operational, and organizational barriers. Propose solutions using a business-oriented mindset and confidently utilize Salesforce reporting and analytics
• Handle and manage any customer escalations that may arise at the time of delivery
• Manage customer delivery pipeline, ensuring prompt pairing of customers with Delivery Associates
• Excel in operations and planning sharing performance insights with the team and implementing corrective actions for deviations
• Support vehicle deliveries when Delivery Associates if capacity issue arise
• Assist with daily operations as needed
• Ensure consistent execution of Lucid’s marketing and visual presentation
• Responsible for how the customer will experience and interpret the Lucid brand through the delivery experience
• Ensure every touch point of the delivery process is frictionless and seamless
• Adapt problem-solving techniques to accommodate diverse customer needs and build strong collaborations with Lucid Financial Services and other internal and external stakeholders.

Preferred Qualifications

• Bachelor’s degree or equivalent work experience in business, sales, or a related field preferred