Deployment Strategist

4+ years of relevant experience (e.g., founder, product manager, consultant, engagement manager, account executive, customer success manager)
Strong communication skills and relationship-building capability, managing both internal stakeholders and customer relationships
Experience thriving in cross-functional collaboration, effectively working with teams across Sales, Product, and Engineering
A bias for action—solving immediate customer challenges while also focusing on scalable, repeatable processes
Customer obsession—a passion for deeply understanding user needs and delivering impactful solutions
Exceptional ability to translate complex technical concepts into clear business value

Owning every facet of the customer relationship and implementation from pre-sale to post-sale
Co-creating roadmaps and implementation plans with our customers for the transformation of their business
Designing, tracking, and optimizing customer success metrics to help customers realize return on their investment
Building deep relationships with executive sponsors and acting as a strategic thought partner on their technology and AI strategy
Managing cross-functional teams across GTM, Engineering, and Product to drive customer adoption and maximize value
Developing scalable playbooks for customer engagement and integrating feedback into product development efforts
Identifying and analyzing key customer pain points, translating them into actionable solutions