Deposit/Loans Operations Analyst I
| Company | Fidelity National Information Services |
|---|---|
| Location | Hialeah, FL, USA, Little Rock, AR, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent customer service skills that build high levels of customer satisfaction
- Ability to work a flexible schedule including evenings and weekends
- Excellent verbal and written communication skills
- Effective people skills and sensitivities when dealing with others
Responsibilities
- Working onsite 3 days per week (Tuesday thru Thursday)
- Reviews, analyzes, and interprets correspondence related to account maintenance.
- Ensures incoming/outgoing documents comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements.
- Performs quality control on new and existing accounts using internal reports and documentation to verify data input is correct and documents accurate and in regulatory compliance.
- Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).
- Researches and resolves internal and externally submitted account questions and problems.
- Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, e.g., payment/research corrections, credit bureau dispute research, Reg Z disputes, fee processing.
Preferred Qualifications
- Banking or financial industry experience
- Experience working with basic technical issues in a banking environment