DES In-Home Operations and Sales Coach
| Company | Asurion |
|---|---|
| Location | Springfield, MO, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Junior |
Requirements
- Excellent interpersonal skills—ability to develop effective relationships with internal and external professionals both virtually and face-to-face
- Excellent team developing skills
- Experience supporting and delivering on sales requirements
- Ability to plan well and prioritize multiple projects simultaneously
- Maintain character under tight pressure in an adaptable environment
- Excellent critical thinking skills to collect appropriate data and make good decisions quickly
- Excellent written and verbal communication skills
- Active listener; strong communication – verbal and nonverbal
- Good analysis; solves basic problems
- Manages time; takes direction from leader
- Builds relationships with teammates
- Basic understanding of the products and services offered
- Adaptable to change; manages change in work priorities
- Contributing team member and pursues relationships to advance work
- Provides peer to peer feedback
- Inspires peers through engagement and team support
- Reliable transportation required in order to report daily to Forward Stocking Location
- Bachelor’s degree or associate degree from an accredited institution or equivalent work experience
- 1+ year(s) of supervisory experience with an excellent aptitude for motivating and coaching employees
Responsibilities
- Managing and instructing the daily activities team including using all available instruments to ensure effective supervision, planning, and managing functions
- Developing experts while driving sales, operational and customer service metrics by motivating experts, holding them accountable for their performance, and providing consistent and targeted feedback
- Demonstrating an understanding of sales behaviors and resources and customer service best practices while educating their teams on Asurion products to ensure we Serve, Solve, and Sell with every interaction
- Using data to develop action plans for the team to drive sales and operational performance consistent with Asurion’s Core Values
- Resolving client and internal complaints and questions
- Communicating solutions, effectiveness, best practices, and opportunities within the organization
- Adheres to internal standards, policies and procedures
- Performs other duties as assigned
Preferred Qualifications
- Technical experience in assembling and/or dissembling electronic devices preferred
- Technical certifications preferred