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Designated Support Engineer III
| Company | Zscaler |
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| Location | Plano, TX, USA |
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| Salary | $105000 – $150000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of support and networking experienced required
- Network troubleshooting, including use of Wireshark, trace route and MTR to identify problems
- SSL, HTTP/HTTPS troubleshooting via browsers (performance and errors)
- IPv4, IPv6, routing, DNS, load balancing, PAC files, proxies, and other layer 2-4 concepts
- Authentication systems such as LDAP, MS AD etc
Responsibilities
- Work in a small group (pod) familiar with both customer technology and maintenance personnel.
- Earn customer trust and deliver a superior, responsive support experience.
- Collaborate with Technical Account Managers (TAMs) and account teams to provide personalized and knowledgeable support.
- Understand customer history and feature usage to provide relevant recommendations.
- Contribute to building customer trust in our product for mission-critical infrastructure and deliver technical solutions to large enterprises.
Preferred Qualifications
- 2+ years of data loss prevention experience (DLP)
- GRE and IPSec tunnel troubleshooting
- General firewalls and packet filtering experience and troubleshooting
