Deskside support Engineer

Proficient in MECM/SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.
3+ years experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook.
Strong troubleshooting skills in Office 365 environments.
Familiarity with Mobile Device Management (MDM)/ Mobile Application Management (MAM) platforms such as Intune
Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.
Competence in image installation, configuration, and preventive maintenance tasks.
Service-oriented approach with excellent communication skills.
Proficiency in Android and Apple iOS operations and troubleshooting.
Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.
Strong analytical and problem-solving skills.
Excellent organizational and time management abilities.
Clean driving license for necessary travel.
Ability to work under pressure and adapt to new learning.
Professional demeanour in client interactions.
Proactive in seeking opportunities to enhance service delivery quality and consistency, escalating issues only when necessary.
Minimum of 2-3 years in a similar role.
Knowledge of the ITIL Framework is essential.
Travel Requirements: Frequent travel to data centers and field locations.

Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.
Field help requests courteously, documenting essential user information and issue details.
Prioritize and manage problems effectively, escalating to senior technicians as needed.
Utilize diagnostic tools for efficient troubleshooting.
Ensure thorough follow-up post-resolution, maintaining high service standards.
Support diverse aspects of incident management and high-value services, focusing on customer experience.
Contribute to the team’s diverse and inclusive culture, adapting to different challenges and interactions daily.

Any of the following certifications would be advantageous: Microsoft Certifications AZ-900/SC-900/MD-102, CompTIA A+ certification or equivalent, CompTIA Cloud+
A keen interest in technological advancements.