Deskside Technician-2
| Company | MFS |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bachelor’s degree or equivalent.
- 0-2+ years of experience.
- Basic knowledge of operating systems (Windows, macOS) and computer hardware.
- Familiarity with common software applications (Microsoft Office, web browsers, etc.).
- Excellent problem-solving skills and the ability to work independently or in a team.
- Good communication skills for interacting with end users.
- Ability to follow written and verbal instructions for troubleshooting.
- Willingness to learn and adapt to new technologies and systems.
Responsibilities
- Provide technical support for desktop, laptop, and peripheral devices (printers, scanners, etc.).
- Troubleshoot and resolve hardware and software issues in person, over the phone, or via remote access.
- Install, configure, and update software and operating systems.
- Assist in setting up and deploying new hardware (computers, monitors, etc.).
- Perform routine maintenance and upgrades on IT equipment.
- Document support requests, issues, and solutions in a ticketing system.
- Provide assistance with network connectivity issues for workstations.
- Collaborate with other IT staff to escalate more complex issues.
- Ensure adherence to security and compliance standards in IT operations.
- Assist in maintaining an inventory of IT equipment and supplies.
- Assist AV Team with Room Setups and Meeting prep (when required)
Preferred Qualifications
- Entry-level certifications such as CompTIA A+ or Microsoft certifications (preferred but not required).