Deskside Technology Analyst
| Company | Foley & Lardner LLP |
|---|---|
| Location | Dallas, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High School Diploma or GED required
- Minimum of three (3) years of experience supporting technology for end users working in a network environment required
- Intermediate technical skills troubleshooting hardware and software applications
- Must have experience setting up computers, printers, and installing and configuring software
- Must be creative and flexible with strong written and verbal communication skills
- Must be able to comfortably and confidently interact with coworkers and internal customers, often under tight deadlines while always maintaining the highest degree of customer service excellence
Responsibilities
- Configure and deploy firm-issued desktops, laptops, printers, and other computer equipment
- Set up/break down computer equipment for employee arrivals/changes/departures and office moves
- Configure mobile devices for connection to firm systems
- Respond to, troubleshoot and resolve reported computer issues in person and remotely
- Update service records and helpdesk tickets
- Perform routine maintenance and repairs on computer equipment
- Track and maintain inventory of computer equipment and supplies
- Document processes and procedures for the desktop/technical support group
- Review daily reports to stay apprised of meeting updates
- Test audio/visual equipment before each meeting
- Set up and operate audio/visual equipment for firm meetings and other events
- Assist end users with professional presentations and provide audio/visual technical support
- Maintain and troubleshoot audio/visual hardware and software and report any functionality issues
- Rack network servers and UPS components as needed
Preferred Qualifications
- Associate’s or Bachelor’s Degree in Computer Science/Networking, Information Technology, or related field preferred
- Experience with network connectivity, wiring closets, equipment and inventory management, audio visual equipment, office equipment moves, email management, document and spreadsheet creation is desirable
- Prior exposure to a helpdesk ticketing system, virus containment, and occasional interactions with third-party service providers are desirable