Desktop Engineer

Thorough understanding of end user computing environments including Windows 10, Windows 11, Mac, security, configuration, and hybrid connectivity between on premise systems and the cloud environment
Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture

Develop and maintain endpoint policies and configurations to provide a secure and functional solutions for the approximately 40,000 end user devices across the organization
Participate in the testing and evaluation of new end user hardware & software technologies
Provide technical leadership to the M&T Desktop Engineering Team for self-elevation and application delivery
Routine collaboration with other M&T Bank internal technical teams responsible for the configuration, security, maintenance, and support of the Desktop Environment
Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation
Work in an environment liaising with multiple teams to resolve issues, using incident and problem management processes
Troubleshoot hardware and application configurations as it relates to workstation performance and end user experience
Build automation into daily processes to improve the ease of doing business
Manage service escalation to resolution and identify continuous improvement opportunities as appropriate
Provide hands-on end user support, administration, installation and issue resolution
Perform moderate to complex system administration tasks across supported technology

Bachelor’s degree in Computer Science or Computer Engineering
5+ years relevant experience with Windows environment (Mac OS a plus)
Experience with computing, topologies, scripting, and operating systems
Working knowledge of office automation products and computer peripherals
Strong collaboration with technology partners
A team player mindset with an ability to thrive and effectively communicate in a fast-paced environment