Skip to content
Desktop Support Technician
| Company | CVS Health |
|---|
| Location | Dallas, TX, USA |
|---|
| Salary | $18.5 – $35.29 |
|---|
| Type | Full-Time |
|---|
| Degrees | Associate’s |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- Associate’s degree in computer related field or equivalent experience
- 3+ years successful work in IT Support (Desktop, In Person Support Required)
- Experience with application installations and management
- Prior experience with both phone and desk side support
- Experience with Cloud, SaaS, or other Web-based technologies
- Windows 10/11, MacOS, OKTA and Active Directory account management (required)
Responsibilities
- Provides day-to-day support for end users desktop issues (hardware/software) and escalation path for Service Desk issues
- Responds to and resolves tickets in the Jira queue. Keeps tickets up to date ensuring customer is updated on progress
- Creates and updates SOP and knowledge base articles
- Checks and maintains conference rooms to ensure they are working properly
- Manages local office inventory
- Assists with deployments using an MDM solution
- Assists in imaging process and provisioning of applications
- Assists infrastructure and tools teams with projects as needed
Preferred Qualifications
No preferred qualifications provided.
