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Desktop Support Technician
| Company | Leidos |
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| Location | Virginia Beach, VA, USA |
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| Salary | $57000 – $57000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- US Citizen
- DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Must demonstrated expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
Responsibilities
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- Ensure proper ticket-handling according to guidelines set in place
- Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
- Ensure customer related tasks are completed within the timeline set
- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
- Assist other technicians in resolving complex issues
Preferred Qualifications
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/ self-directing
- Strong collaboration, prioritization, and adaptability skills required. Relationship building
- Ability to manage and prioritize own work, and that of their team
- Independent decision making
- Analytical thinking; thinking out of the box
- Ability to effectively communicate with all organizational levels (SME to Senior Management)
- Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.
