Desktop Support Technician – Entry Level – Windows & MAC
| Company | New Era Technology |
|---|---|
| Location | San Jose, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad |
Requirements
- Technical skills in installation and troubleshooting of relevant software and hardware
- Knowledge and experience providing customer services, preferably in an IT service environment
- Using any case management / support ticketing and knowledge-based systems
- Experience of supporting Office 365
- A+ certification
Responsibilities
- Monitoring computer hardware performance and diagnosing system issues
- How to install new hardware in computers including adding / replacing computer memory (RAM), installing disk drives
- How to replace worn or defective parts and clean computer hardware according manufacturers’ specifications
- Performing equipment testing following repairs
- Setting up new configurations for computers including OS image deployment
- Installing, configuring and upgrading software applications including rollout project
- Troubleshoot and resolve software application and OS related problems
- Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards
- Identify, prioritize and escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
Preferred Qualifications
- Self-starter focused on positive outcomes for the customer
- Inquisitive by nature, able to view situations from multiple angles
- Naturally takes the lead to resolve problems when they arise
- Confident in suggesting improvements when observing deficiencies