Desktop Support Technician – IT Operations
| Company | Tesla |
|---|---|
| Location | Fremont, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Minimum of 4 years of experience with desktop support experience
- Minimum of 4 years of experience within a Windows and Mac environment, some Linux is preferred
- Degree in Information Technology, Computer Science, or equivalent experience
Responsibilities
- Excellent customer service skills, strong attention to details with excellent follow up
- Provide onsite and remote support for Tesla organization. Responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking
- Work with Backups, Active Directory, Exchange, Azure, and Windows server environments
- Work with ECM, Imaging, packaging, scripting – Python or PowerShell
- Work with enterprise remote imaging and administrative tools including SCCM, JAMF, Intune
- Maintain and work with wireless technologies, LAN, VPN, DSL
- Create, edit, and improve technical articles and other procedures for systems at Tesla
- Work with the team lead, elevated set of permissions to address more challenging work within Active Directory, Office 365, and software licensing
- Perform in compliance with policy guidelines and within time frames as defined in the team’s SLAs and/or project requirements
- Troubleshoot Windows 10 & 11, Mac OS, iOS & Android mobile operating systems
Preferred Qualifications
- some Linux is preferred