Desktop Support Technician – Level 1
| Company | New Era Technology |
|---|---|
| Location | San Jose, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Tertiary qualification in relevant field
- A+ certification or equivalent years of experience
- Minimum 2 years’ experience with installation and troubleshooting in a technical environment
- Knowledge and experience providing customer services in an IT environment
- Using any case management / support ticketing and knowledge-based systems
- Previous experience with Lenovo ThinkPad laptops, Apple MacBooks, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, CrashPlan, McAfee AV / ePO, Cisco AnyConnect VPN, Adobe Suite, Ping ID, SCCM and/or Casper
- Experience supporting Office 365
- Sound logical diagnostic ability
Responsibilities
- Monitoring computer hardware performance and diagnosing system issues
- Installing new hardware in computers including adding or replacing computer memory (RAM) and installing disk drives
- Replacing worn or defective parts and clean computer hardware according manufacturers’ specifications
- Performing equipment testing following repairs
- Setting up new configurations for computers including OS image deployment
- Installing, configuring and upgrading software applications including rollout project
- Troubleshoot and resolve software application and OS related problems
- Using IT Service Management tools and systems to track and route cases (problem and request tickets) including standards for updating and changing case standards
- Identify, prioritize and escalate situations requiring urgent attention
- Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
- Other related duties as required
Preferred Qualifications
-
No preferred qualifications provided.