Devops/Automation Engineer
| Company | Intercontinental Exchange |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s or equivalent degree
- Excellent communication skills.
- Working knowledge of Windows, Linux and/or AWS.
- Working knowledge of database technologies such as SQL Server, T-SQL scripting
- Experience writing software in at least one high-level programming language such as Python, Java, PowerShell or Perl
- Working knowledge of internetworking and various LAN/WAN technologies
- Working knowledge of router, switch, firewall, and proxy technologies
- Understanding and working knowledge of TCP/IP and related network protocols
- Team Player – able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization.
- Logical approach, critical thinking and analytical problem-solving skills with the ability to identify the root cause(s) of a problem.
- Demonstrate reliability, flexibility, and attention to detail.
Responsibilities
- Understand the various mortgage platforms and apply technical knowledge to improve system performance and reliability.
- Follow organizational practices regarding Incident, Problem, and Change Management.
- Ownership of production incidents including communication, escalation, resolution, and follow-up for root-cause analysis.
- Ability to be organized and decisive while under pressure, when managing urgent and critical production incidents as and when they occur.
- Assist other ICE staff with problem solving and escalation procedures.
- Work with the client support to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services.
- Prepare documentation for troubleshooting and escalation procedures.
- Create, manage, maintain Operational tools used in Platform Management.
- Develop and maintain disaster-recovery runbooks and procedures.
- Scheduling flexibility required.
Preferred Qualifications
- Meaningful experience with the following technologies is a PLUS:
- Network troubleshooting and network forensic analysis (packet capture analysis)
- Understanding of Linux and/or Windows administration and internals
- Python, Java, JavaScript, PHP, Perl, Bash, Shell, Node.js, SQL Scripting
- Basic knowledge of Java or .Net coding/debugging. Ability to look at logs/stack trace to debug issues.
- Experience with enterprise monitoring solutions and APM
- Experience with configuration as code and infrastructure as code tools like Terraform, Chef, Puppet, CDK, Pulumi
- Working knowledge of: Akamai (CDN), DNS, LDAP, Splunk, XML, Jenkins, PagerDuty, Rundeck, Git, Tidal