Diagnostics Technical Specialist

Diagnostics Technical Specialist

Requirements

• Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through.
• Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes.
• Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments.
• Computer skills (i.e. Microsoft Office, Excel, Adobe)
• At least one year of experience working in a clinical setting.
• Candidate must possess an analytical mindset and demonstrable critical thinking skills.
• Must have the availability and willingness to travel up to 80% of work week and flexible to accommodate customer visit requests.

Responsibilities

• Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products.
• Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products.
• Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings.
• Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations.
• Provides post sale product installation and validation, applications and operations training.
• Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information.
• Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach.
• Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.

Preferred Qualifications

• Basic knowledge of animal disease states preferred.
• Knowledge of diagnostic products, instrumentation, and clinic processes.
• A degree from a Veterinary Technology Program preferred.
• Credentialed Veterinary Technician preferred.
• Bilingual, Spanish or French is a plus.